Kröller’s game rules
FIRST THE T&Cs, THEN THE FUN.
We’ll be honest: reading the fine print might not be as thrilling as a ride down the Kröller Aquapark slide, but it's important to ensure your stay with us goes as smoothly as possible. Once you're here, there are no formalities - just fun!
General cancellation policy
The general terms and conditions of the Austrian hotel industry (AGB Hotellerie AT) apply.
Excluded are the cancellation conditions prior to arrival, which are applied as follows at Kröller:
- Free cancellation (for all rates except "non-refundable") up to 1 month before arrival: We charge a processing fee of €30 per room, and the deposit will be refunded.
- 30-0 days before arrival: 90% of the total amount will be charged.
Non-refundable rate
The non-refundable rate is a booking option that allows you to reserve rooms at a reduced price, but without the possibility of canceling or modifying the reservation. This type of rate is ideal for travelers who are certain that their travel plans are fixed and will not change. When booking this rate, the total amount must be paid in advance by credit card or bank transfer. This option, of course, also includes our standard all-inclusive pampering package and is in no way inferior to the regular booking rate.